Refund & Cancellation Policy
- Multiple times debiting of Candidate Card/Bank Account due to technical error OR Applicant account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount, excluding Payment Gateway charges, would be refunded to the applicant.
- Smartpey Solutions Private Limited will refund to the customers if we find that the applicant is still not able to receive services that were applied to us within 6 months. Fees once paid through the payment gateway shall not be refunded other than in the following circumstances:
2. Applicant will have to make an application for a refund along with the transaction number and original payment receipt, if any, generated at the time of making payments.
3. The refund application in the prescribed format should be sent to Smartpey Solutions Private Limited, info@smartpey.com.
4. In case of point no. 1.1, you will get an email from Smartpey Solutions Private Limited when your refund is processed. If credit card, debit card or internet banking was used as the mode of payment while registering, your refund will be credited back to the respective credit/debit card/internet banking account provided at the time of registration. We initiate refund within the maximum of seven working days. However, it may take up to ten to fifteen working days for the respective banks to process the refund and reflect in your credit/debit card statement or the internet banking account. Please get in touch with your bank directly in case of any delay after the confirmation of refund by Smartpey Solutions Private Limited.
5.In case of any queries, please call Smartpey Solutions Private Limited Helpdesk on +91 99991-22768 or write to Smartpey Solutions Private Limited info@smartpey.com.
Disclaimer
Smartpey Solutions Private Limited assumes no obligation or responsibility for errors or omissions in the contents of the service. In no event shall Smartpey Solutions Private Limited be liable for any loss or damage, direct, indirect or consequential loss or damages whatsoever arising out of or in relation to the use of the services. Smartpey Solutions Private Limited reserves the right to make addition, deletion or modification of the contents of the service at any point of time without prior intimation or notice. Smartpey Solutions Private Limited does not guarantee or warrant that the website is free from bugs, viruses or other damaging components.
The links to other websites that are not under the control of Smartpey Solutions Private Limited have no control over the nature, contents or availability of the site. The inclusion of any links does not necessarily imply recommendations or endorsements of the views expressed within them. Customer shall be solely liable for his / it’s liability towards Goods and Service Tax, interest, penalty on GST and all acts arising out of non-compliance or failure of customer to comply with the rules, guidelines and provisions of the Goods and Service Tax Act/Rules. In no event shall Smartpey Solutions Private Limited have any liability against the same.
Every effort is made to keep the website up and running smoothly. But Smartpey Solutions Private Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable on account of technical issues beyond control of Smartpey Solutions Private Limited
All details of the Customer, i.e. ID, Password, Account Details and transaction detail of the Customer would be retained by Smartpey Solutions Private Limited .
Details would be HANDED OVER ONLY and ONLY to the Customer after clearing of All dues and Payment of EXIT COST.
